CAPCOM is a closely held Ohio based management company with highly skilled and talented people. CAPCOM is not a large faceless national institutional management company. The result is that the real talent, the most highly skilled and experienced people are not geographically distant from the property which allows significant impact on the day-to-day decisions that make a difference. The Army teaches young infantry officers that "you can't lead from the rear." There is no substitute for being there, seeing the problems first hand, and interacting with the staff, the tenants, the customers, and the community. You cannot understand a property from just a spreadsheet. The nature of the beast is far more complex. You have to be there. That is the principal difference CAPCOM brings to its clients.